Data Deletion

Merchants (Thinflow account holders)

Sign in and go to Settings → Profile → Request data deletion. We delete your account, store, catalogue, connected-account tokens and the buyer data stored for you within 30 days, and confirm by email. Billing records we must keep by law are kept for the legally required period only.

If you can no longer sign in, email hello@thinflow.co from the address of your account.

Buyers (people who messaged a store)

If you messaged a store that uses Thinflow and want your messages, name, phone number or address deleted, contact that store first: it decides what happens to your data. You can also email hello@thinflow.co with the store's page name and the phone number or account you used; we will pass the request on and make sure it is carried out within 30 days.

Facebook, Instagram and WhatsApp connections

You can also remove Thinflow's access in Facebook: Settings & privacy → Settings → Business integrations → Thinflow → Remove. This stops all access immediately; to delete the data we already hold, also send a request as described above.