What is Thinflow?
Thinflow is an e-commerce automation platform for merchants in Tunisia and North Africa. It connects WhatsApp Business, Facebook Messenger and Instagram Direct Messages into one AI-powered dashboard that handles customer inquiries and orders 24/7 in Arabic, Darija, and French.
Founded in 2024, Thinflow is used by 500+ merchants across Tunisia, Algeria, Morocco, and Libya. The platform eliminates the need to manually respond to every customer message — your AI agent handles product questions, order confirmations, and follow-ups automatically.
500+
Active merchants
4
Social platforms
3
Languages (AR, FR, Darija)
Which platforms does Thinflow support?
Thinflow supports WhatsApp Business API, Facebook Messenger, and Instagram Direct Messages (TikTok Shop is coming soon). All messages from these platforms are managed from a single unified dashboard — no need to switch between apps.
Does Thinflow understand Tunisian Darija?
Yes. Thinflow is specifically trained for Tunisian Darija, Modern Standard Arabic, and French. It automatically detects the language the customer writes in — including mixed Darija-French messages — and responds in the same language. For example, if a customer writes "bech t3mel delivery?" in Darija, the AI answers in Darija with your exact delivery policy.
Our mission
Give every merchant — from small shops to growing businesses — an AI assistant that speaks their language, understands their products, and handles customers 24/7 in Arabic, Darija and French.
How it works
ThinFlow connects all your social platforms into one dashboard. Your AI agent answers questions, confirms orders, and follows up with customers automatically — without you lifting a finger.
Why 500+ merchants in Tunisia choose Thinflow
Speaks Darija & Arabic
The AI understands local dialects and responds naturally in Tunisian Darija, Arabic, and French.
Instant responses, 24/7
Customers get answers in under 2 seconds, even at 2am, without you being online.
All platforms in one place
WhatsApp, Facebook and Instagram — one dashboard, no app switching.